BRIAN KIRK
CENTRIS

Durango, Colorado

Centris provides advanced customer service center solutions and strategic business intelligence. Through our talented and skilled team of agents, we help our partners increase customer retention, sales, and increase market share.


With more than 30 years’ experience, we specialize in quality bilingual calls, technical support, and helping companies expand into the ever-expanding Hispanic market. With our nearshore business model, Centris provides up to a 70% savings over U.S.-based call centers, all while improving quality. In addition to our bilingual support, we’re known for our accent-neutral support in English and a deep understanding of American culture.


Our services include customer support, inbound sales, marketing surveys, financial services, technical support, insurance services, live chat, business process outsourcing, quality assurance, and business intelligence. While we support numerous industries, we have specialized experience in the insurance, healthcare, security and retail space.


Over 37 million people, more than 10% of our U.S. population, speak Spanish. In the U.S., Spanish is one of the fastest growing languages. Research shows that Spanish-speaking consumers rate their customer experience higher, tend to spend more money, and have better customer retention rates when provided customer service in Spanish. Centris will help you speak the language of your customers.


WITH CENTRIS, YOU’LL RECEIVE:


Accent Neutral Bilingual Support:

  • Our agents are fluent in both Spanish and English for clear communication in both languages.


Deep Understanding of American Culture:

  • 70% of our agents lived in the U.S. and bring a strong understanding of the culture including slang and other cultural references.


24/7/365 Support:

  • We are available to assist your customers every hour of the day and every day of the year.


Flexible Staffing and Call Volumes:

  • We can increase or decrease your seat count depending on seasonality and other factors.


Expert Recruiting and Low Turnover:

  • We recruit and employ top-notch agents who love what they do. Our turnover rate is one of the lowest in our industry!


Convenient Location:

  • Our centers are located close to the U.S., making it easy to work in a similar time zone and convenient for making quick trips to our contact centers.


PCI/HIPAA/HITRUST Compliant:

  • We meet the payment card industry and healthcare industry data security standards.


Disaster Recovery Plan:

  • With two locations, Centris has the diversity needed to keep operations open if the unexpected happens.



Brian Kirk

VP Partnerships, Centris

bkirk@centrisinfo.com

512-423-0748

 

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